For other items, we have a 30 day return/exchange policy and returns must be in their original condition & packaging, along with the sales receipt. Items should not have a smoke odor. Returns that have a smoke odor, will not be refunded. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges.
Please call us for current shipping rates and information.
Shipment processing time
All orders are processed within 2-3 business days via USPS. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Dee's We're Sew Creative is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you have any questions, please send us an email at firstname.lastname@example.org or call us at 704-971-0351.
Classes and Events
Your seat in the class/event is guaranteed after payment is made. We would like to ask that you purchase your needed class supplies from our shoppe and we thank you for your support.
If you can't attend and cancel 3 days or more prior to the class/event, a full refund will be issued or you can apply the fee towards a future class. For cancellations less than 3 days prior, the class/event fee is non-refundable. Please note, for Special Events, the cancellation period may differ and the cancellation details will be posted with the event.
If the number of registered attendees is less than 3, the class/event will be cancelled – this will be determined up to 3 days prior to the class. If the class is cancelled, a refund will be given or the fee can be applied to a future class.
Events may be cancelled at WSC discretion; if this occurs, students will be refunded.
Customer Appreciation Program
We want to thank you for shopping with us and we are excited to announce that we have implemented a new and improved Customer Appreciation Program! The new program provides more immediate opportunities to obtain discounts on your favorite fabrics and notions.
Below is a summary of the new Customer Appreciation program along with usage information.
- Birthday Coupons - 20% off coupon on your Birthday. Please register in shoppe or call us at 704-971-0351.
- Receipt Coupons - 10% off coupon issued on your receipt when you purchase $100 or more in shoppe. The coupon can be used on your next purchase following the day of issuance.
- 10% off fabric when you purchase the End of Bolt.
- 20% off one cut of fabric when it is raining in our parking lot.
- Bag Day/Virtual Bag Day - 20% off in stock items.
- Class Discounts - 10% off on class supplies and 10% off purchases the day of class.
- Buy four get one free fat quarter Friday.
- Monthly drawing for free fabric.
- Regular Sale on Featured Collections
- Blue Light Specials
- Price Matching- our goal is to do our best to match or beat any advertised or quoted price
Coupons/Discount Usage Details:
- Birthday and Receipt Coupons are good for 14 days and can be used in-shoppe or on-line. Enter coupon code at checkout on the web or show your receipt in-shoppe.
- Discounts can be applied to purchases of fabric, notions, books and CDs. Coupons/discounts cannot be used for machines, furniture, classes, digital dealer exclusives and other exclusions may apply.
- No discount stacking is allowed.
- Reward coupons are not valid.
Shoppe programs/policies can be modified at the discretion of Dee’s We’re Sew Creative at any time without notice.
We do not sell information. You may opt out of newsletter emails by contacting us via email at info.weresewcreative.com or by phone at 704-971-0351
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