Returns
For other items, we have a 30 day return policy and returns must be in their original condition & packaging, along with the sales receipt. Items should not have a smoke odor. Returns that have a smoke odor, will not be refunded. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges.
Shipping
Shipping Rates
Please call us for current shipping rates and information.
Shipment processing time
All orders are processed within 2-3 business days via USPS. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Damages
We're Sew Creative is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you have any questions, please send us an email at info@weresewcreative.com or call us at 704-971-0351.
Classes and Events
Your seat in the class/event is guaranteed after payment is made. We would like to ask that you purchase your needed class supplies from our shop and we thank you for your support.
If you can't attend and cancel 3 days or more prior to the class/event, a full refund will be issued or you can apply the fee towards a future class. For cancellations within 3 days, the class/event fee is non-refundable; although, the fee can be applied towards a future class. Please note, for Special Events, the cancellation period may differ and the cancellation details will be posted with the event.
If the number of registered attendees is less than 3, the class/event will be cancelled – this will be determined up to 3 days prior to the class. If the class is cancelled, a refund will be given or the fee can be applied to a future class.
Events may be cancelled at WSC discretion; if this occurs, students will be refunded.
Privacy Notice
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email at info.weresewcreative.com or phone at 704-971-0351.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you have any questions regarding our Privacy Policy or Website, please send us an email at info@weresewcreative.com or call us at 704-971-0351.
Site Links
Contact Us
- We're Sew Creative
8637 Concord Mills Boulevard
Concord, NC 28027
Call Us Now: 704-971-0351
Email: info@weresewcreative.com
