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Returns

The following items are non-refundable.   

     Sewing, Embroidery, Quilting and Serger machines and furniture are non-refundable. 

     Due to copyright laws, patterns, CDs and books may not be returned.

     Kits, cut yardage, and sale items are non-refundable.

     Special Orders are non-refundable.

     Sale Room items are non-refundable.

     Gift Cards are non-refundable.

     Block of the Month and Club membership fees are non-refundable.  Upon signing up for a Club or Block-of-the-Month, you are committing to the entire length of the program and no refunds will be given.  Please inspect your Club or Block of the Month packages within 30 days of receipt  as we 
cannot guarantee that the fabric will be available after 30 days if additional fabric is needed.

For other items, we have a 30 day return/exchange policy and returns must be in their original condition & packaging, along with the sales receipt.  Items should not have a smoke odor.  Returns that have a smoke odor, will not be refunded.  Refunds will be issued once items are returned to us.   Refunds will not be given for shipping & handling charges.
 
If you have any questions about our refund policy, please email us at info@weresewcreative.com or call us at 704-971-0351.
 

Shipping


Shipping Rates

Please call us for current shipping rates and information.

Shipment processing time


All orders are processed within 2-3 business days via USPS. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Damages

Dee's We're Sew Creative is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you have any questions, please send us an email at info@weresewcreative.com or call us at 704-971-0351.

Classes and Events

Your seat in the class/event is guaranteed after payment is made.  We would like to ask that you purchase your needed class supplies from our shoppe and we thank you for your support.

If you can't attend and cancel 3 days or more prior to the class/event, a full refund will be issued or you can apply the fee towards a future class.   For cancellations less than 3 days  prior, the class/event fee is non-refundable. Please note, for Special Events, the cancellation period may differ and the cancellation details will be posted with the event.   

If the number of registered attendees is less than 3, the class/event will be cancelled – this will be determined up to 3 days prior to the class.  If the class is cancelled, a refund will be given or the fee can be applied to a future class.


Events may be cancelled at WSC discretion; if this occurs, students will be refunded.

                                           Customer Appreciation Program

We want to thank you for shopping with us and we are excited to announce that we have implemented a new and improved Customer Appreciation Program!  The new program provides more immediate opportunities to obtain discounts on your favorite fabrics and notions.  

Below is a summary of the new Customer Appreciation program along with usage information.  

  • Birthday Coupons - 20% off coupon on your Birthday.  Please register in shoppe or call us at 704-971-0351.  
  • Receipt Coupons - 10% off coupon issued on your receipt when you purchase $100 or more in shoppe.  The coupon can be used on your next purchase following the day of issuance.  
  • 10% off fabric when you purchase the End of Bolt.
  • 20% off one cut of fabric when it is raining in our parking lot.
  • Bag Day/Virtual Bag Day - 20% off in stock items.
  • Class Discounts - 10% off on class supplies and 10% off purchases the day of class.
  • Buy four get one free fat quarter Friday.
  • Monthly drawing for free fabric.
  • Regular Sale on Featured Collections 
  • Blue Light Specials
  • Price Matching- our goal is to do our best to match or beat any advertised or quoted price

Coupons/Discount Usage Details:

  • Birthday and Receipt Coupons are good for 14 days and can be used in-shoppe or on-line.  Enter coupon code at checkout on the web or show your receipt in-shoppe.  
  • Discounts can be applied to purchases of fabric, notions, books and CDs. Coupons/discounts cannot be used for machines, furniture, classes, digital dealer exclusives and other exclusions may apply.
  • No discount stacking is allowed.
  • Reward coupons are not valid.  

Shoppe programs/policies can be modified at the discretion of Dee’s We’re Sew Creative at any time without notice.

Privacy Notice


We do not sell information.   You may opt out of newsletter emails by contacting us via email at info.weresewcreative.com or by phone at 704-971-0351

Our website is secure and information is encrypted.  Please look for the lock icon and "https" in the address bar.

If you have any questions regarding our Privacy Policy or Website, please send us an email at info@weresewcreative.com or call us at 704-971-0351.